We're seeking a hands-on, player/coach-style Warehouse & Delivery Manager who thrives in both strategic and tactical roles. This individual will oversee our warehouse operations, manage deliveries and pickups—including those to and from decorators and clients—and step in to execute as needed. At times, this may be a one-person operation, so we're looking for someone who leads by doing, not just directing.

JH Specialty is a Fort Wayne based company looking for someone with a problem-solver mind and the talent to support it. Since 1998, JH continues to surpass customer expectations and finds itself in an ongoing growth pattern. We continue to grow because of our diversely talented team and maybe you will be the next addition to the JH family.

About the Role

The Warehouse & Delivery Manager is responsible for all aspects of our warehouse operations, from inventory control and delivery planning to fulfillment and fleet oversight. This role requires someone who can seamlessly shift from high-level planning to executing tasks on the floor. We value a proactive, “no job is too small” mentality.

Current Fleet & Equipment

• 2 branded delivery vans
• 1 warehouse forklift
• Hand trucks and pallet jacks available on-site

Qualifications:

• High school diploma or equivalent
• Three or more years of experience in a warehouse 
• Proficiency with warehouse procedures and policies
• Excellent problem-solving skills and leadership qualities
• Ability to work collaboratively with all levels of company staff
• Ability to deliver effective feedback, both written and verbal
• Ability to lift up to 50 pounds
• Ability to stand for long periods of time

Essential Duties and Responsibilities:

Leadership & Operations Oversight

• Manage warehouse operations including receiving, shipping, inventory, fulfillment, and delivery      logistics.
• Supervise, train, and mentor warehouse associates and interns.
• Manage warehouse decorator workflow; oversee and track inbound/outbound shipments to/from decorators.
• Attend promo team meetings to align warehouse priorities with project and client needs.
• Maintain a high standard of safety and functionality for all warehouse equipment.
• Ensure company vehicles are clean, well-maintained, and safely operated.
• Conduct and oversee semi-annual inventory audits.

Daily Delivery Visibility & Scheduling

• Create a daily tracking system for all inbound shipments from decorators and suppliers.
• Build a proactive schedule for client deliveries and pickups, aligning with inbound activities.
• Assign next steps (e.g., fulfillment, storage, decoration) as packages arrive to streamlinehandoffs.

Standardized Check-In Process

• Implement a daily workflow to check in, verify, and log all inbound orders by a consistent time.
• Assign clear ownership of this process—including intern responsibilities—and cross-train backups.
• Document the process to maintain continuity when short-staffed.

Prioritization of Company Store Orders

• Flag company store orders as high priority through tagging or sorting methods.
• Work with AMs and PMs to define prioritization logic.
• Ensure the prioritization system scales with order volume.

Fulfillment Planning System and Scheduling

• Build a forecasting process for upcoming fulfillment needs.
• Create a daily and weekly labor schedule, allocating tasks across staff and interns.
• Collaborate across teams to guarantee timely order preparation and fulfillment.

Backup & Execution Duties (as needed)

This role requires someone willing to roll up their sleeves when the team is short-staffed:

• Unload trucks and verify incoming inventory.
• Match items to work orders and close purchase orders.
• Pack and prep orders for shipment.
• Move goods to appropriate storage, staging, or delivery zones.
• Personally deliver or ship orders to meet client deadlines.

Critical Competencies: 

Critical Thinking: Makes decisions and solve problems based on critical thinking. Demonstrated ability to collect and analyze complex data, establish facts and draw valid conclusions.

Communication: Communicates accurate and complete information in a timely and transparent manner. Ability to communicate effectively with clients, vendors and team members to ensure project success and superior service.

Time Management: Ability to jump from project to project and prioritize on-the-fly in an autonomous style. This role will be expected to juggle multiple projects at a time and deliver timely results.

Initiative: Makes proactive solution suggestions, driving processes independently and displays first-rate customer follow-up skills through attention to project details. 

Team-Oriented Leadership & Hands-On Execution: Demonstrates a strong “player/coach” mindset—leading by example while actively contributing to daily operations. Embraces accountability at all levels, stepping in wherever needed to ensure team success. 

Accountability: Acceptance of responsibility for honest and ethical conduct towards others and having a willingness to be transparent. 

Interpersonal Effectiveness: Builds constructive and effective relationships; builds trust and treats others with respect; presents information and responds to questions with confidence; uses humility, diplomacy and honesty.

Subject Matter Expertise: Ability to apply a strong understanding of our in-house software and commonsku, and how this ultimately plays into a client focused strategy.

Adaptability: Demonstrated flexibility and willingness to adapt to internal processes and change, delays or unexpected events. Able to respond to adversity or restrictions of the organization with resilience and tenacity.

Compensations and Benefits:

· Competitive salary commensurate with education, credentials, experience, skills, and position

· Benefit options including but not limited to medical, dental, life insurance, disability insurance, and health savings account (including company contributions)

· 401(k) with company contribution

· Paid Time Off

· Holiday Pay

· Flexible scheduling

Why JH?

JH Specialty has been recognized with various awards over the 19+ years of business including Best Places to Work (9 years in a row), Swagger Award, Indiana Company to Watch, plus various ADDY Awards each year including Silver, Gold, Judge's Choice, and Best of Show.

Team members find satisfaction working here because:

• Every day is different.
• We create a positive influence on businesses and business owners across the country.
• We work in a family atmosphere environment.
• We know team members have their back, and they are there for their team members.
• We work in an environment where everyone strives to live by ‘The Golden Rule’.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, disability, gender identity or national origin.